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| About Us |
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Marshalls Pet Food Store Ltd. are a family owned and run firm with an existing shop in Reading, Berkshire. If you have any suggestions or comments please email us at sales@petfoodstore.co.uk.
Our Contact details:
Marshalls Pet Food Store Ltd.
Reading Road, Burghfield Common, Reading, Berkshire RG7 3BL United Kingdom
Phone:0118 983 3310 Fax: 0118 983 3310 Email: sales@petfoodstore.co.uk
VAT Registration Number 786 2906 85
Registered in England No. 4327355
Customer Services Tel: 0118 983 3310 (standard rate) Mon - Fri 8.30am - 5.30pm GMT & Sat 8.30am - 4.00pm GMT |
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| Making A Purchase |
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To purchase from our website just browse our catalogue, and click on the 'add to cart' button next to any items that you wish to buy, this will put them into the shopping cart. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Mastercard, Switch, Delta and EuroCard. Your card details are authorised imediately by SecureTrading. We do not see your card details. You will not be charged for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Please do not send your credit card details to us via unencrypted email.
You can also choose to be invoiced for your order, the goods will be shipped when payment has cleared in our bank.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. In the event of a product becoming discontinued by our suppliers before completion of your order you will be emailed with the option of an alternative product or cancellation of the order. We only charge for goods when they are ready to be dispatched to you. |
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| Shipping And Handling |
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| All orders are subject to a £ 3.95 (inc VAT) delivery charge within the UK. Orders for outside the UK will be subject to an additional delivery charge. If you wish to purchase from outside the UK, please email us at sales@petfoodstore.co.uk for information on delivery. You will be liable for any local tax or import duties payable in your own country. |
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| Delivery Schedule |
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| We begin processing your order imediately and aim to send your order to you within 3 business days. If an item is out of stock and is not expexted to be in stock, or fails to be in stock, within the three working day period you will receive email notification of this with an option to cancel your order if you would rather not wait. |
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| Payment |
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All product prices shown on our website include VAT at 17.5% unless otherwise stated. Whilst we make every effort to ensure all prices are correct, we are human and errors can occur. In the event of us discovering that a price has been displayed incorrectly we will contact you to let you know the actual price. You will be given the option to continue with your order at the correct price or cancel the order. If we are unable to contact you then the order will be cancelled.
Title to any products you order from us shall pass to you on delivery of the products provided that we have received payment in full. |
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| Tax Charges |
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| For orders made from the UK or the European
Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button at the checkout to reduce VAT to
zero. |
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| Credit Card Security |
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| We use Secure Trading as our online payment provider. By making use of securetrading we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected firewalls. No personal or financial details are left unencrypted on a remote server, and such details are never sent by internet email. For more details about SecureTrading visit the SecureTrading web site at http://www.securetrading.com |
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| Guarantee |
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| All of our
products come with a 7 day guarantee. We will not refund for damage found to be caused by misuse or violent
destruction. Any complaints, should be made initially to sales@petfoodstore.co.uk or by telephone on 0118 983 3310.
We endeavour to respond to all complaints within 3 working days. |
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| Reaching Us |
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If you need to reach us, please email us on
sales@petfoodstore.co.uk, alternatively, you can call on International +44 (0)118 983 3310 or fax us on 0118 983 3310
or write to us at Marshalls Pet Food Store Ltd.,Reading Road, Burghfield Common, Reading, Berkshire RG7 3BL
United Kingdom
Customer Services Tel: 0118 983 3310 (standard rate) Mon - Fri 8.30am - 5.30pm GMT & Sat 8.30am - 4.00pm GMT |
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| Privacy Policy |
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Marshalls Pet Food Store Ltd. do not disclose buyers' information to third parties except for delivery purposes. We only collect information given at the time of ordering. This is used solely for the purpose of completing the transaction, ensuring the delivery of your order and keeping you informed of it's progress. This information is collected only by Marshalls Pet Food Store Ltd. and is collected lawfully and in accordance with the Data Protection Act 1998. Please email sales@petfoodstore.co.uk with any questions you may have on our privacy policy. We do not send out marketing material except where you have specifically asked to receive our monthly product update email which can be stopped at any time, nor do we pass any of your details onto third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
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| Returns Policy |
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| You may cancel your order for any reason
before the time of dispatch and for up to 7 working days starting the day after receiving the goods. Items will be
refunded in full within 30 days of cancellation. Items must be returned in the condition they were in when delivered
to you and in their original packaging. Any postage/shipping costs incurred by you in returning the product to us,
are non-refundable. In cases where goods are not returned to us we reserve the right to deduct the cost of
collecting the goods from the refund amount payable to you. All notices of order cancellation, return of goods, or
complaints, should be made initially to sales@petfoodstore.co.uk or by telephone on 0118 983 3310. We endeavour to
respond to all correspondence within 3 working days. We will not refund for damage found to be caused by misuse or
violent destruction. This does not affect your statutory rights as a consumer. |
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| Remittance Terms |
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| If paying by cheque, please make cheque
payable to Marshalls Pet Food Store Ltd. and send to the address above. Please note that your order will not be
shipped until full payment has cleared in our bank. |
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